Damaged or Defective Products

Refusing Delivery of Damaged Items.

If you receive your package open or damaged, refuse delivery of the merchandise then contact our customer care department right away at (800) 595-5456 to report the problem.

Post Delivery Damage Discovery.
If you realize you received a damaged or defective product after accepting delivery, contact us immediately at (800) 595-5456 or customercare@luggageclub.net for instructions on returning the damaged/defective item.

We will send you a replacement immediately after receiving the damaged or defective product within 15 days of recipt of your order. We will not charge you any additional shipping or handling fees for replacement shipments. For complete instructions on returns, see our returns policy page for full instructions.